4.酒店欢迎语欢迎和问候语: 1、Good morning(afternoon , evening) , sir(madam) 早上(下午、晚上)好,先生(夫人) 。
2、How do you do? 您好!(初次见面) Glad to meet you . 很高兴见到您 。3、How are you? 您好吗? Fine , Thanks . And you ? 很好,谢谢 。
您好吗? 4、Welcome to our hotel (restaurant , shop). 欢迎到我们宾馆(餐厅、商店)来 。5、Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快 。
6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快 。(客人刚入店时) I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快 。
(客人在饭店逗留期间) I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快 。(客人离店时) 7、Have a good time! 祝您过得愉快! 电话用语: 8、**hotel , front desk . Can I help you? **饭店,前厅 。
您找谁? 9、Sorry , I've dialed the wrong number . 对不起,我拨错号了 。10、May I speak to your general manager? 能和你们总经理说话吗? Speaking. 我就是 。
11、Sorry, he is not in at the moment . 对不起,他现在不在 。Would you like to leave a message ? 您要留口信吗? 12、Pardon. 对不起,请再说一遍,好吗? I beg your pardon. 对不起,请再说一遍,好吗? 指路用语: 41、Go upstairs/downstairs. 上楼/下楼 。
42、It's on the second (third) floor . 在二(三)楼 。43、Excuse me. 对不起 。
Where is the washroom (restroom, elevator)? 请问盥洗室(休息室、电梯)在哪儿? This way ,please. 请这边走 Turn left /right. 往左转/右转 。45、It's in the lobby near the main entrance. 在大厅靠近大门 。
46、It's in the basement at the end of the corridor. 在地下室走廊尽头 。提醒用语: 47、Mind/(Watch)your step. 请走好 。
48、Please be careful. 请当心 。49、Please don't leave anything behind. 请别遗忘您的东西 。
50、Don't worry. 别担心 。51、Take it easy. 放心好了 See you late. 再见 。
Good night . 晚安 。See you tomorrow. 明天见 。
Goodbye and thank you for coming. 再见,谢谢您的光临 。Goodbye and hope to see you again. 再见,希望再见到您 。
Have a nice trip! 一路平安! Wish you a pleasant journey! Good luck! 祝您旅途愉快!祝您好运! Have you a reservation? 您预定过了吗? May I know your name and room number? 您能告诉我您的名字与房间号吗? Here is your room key. 给您房间钥匙 。Please pay at the cashier's desk over there. 请去那边帐台付款 。
Are these your baggage? 这些是您的行李吗? May I take them for you? 我来帮您拿好吗? ** 只要在疑问词后加“Would you ~”,就可以提出大部分的询问 。When would you like to visit Kunshan? 请问您想要何时参观昆山? When would you like to have lunch? 请问您想在哪里用餐? What time would you like to eat? 请问您想何时用餐? Who would you like to contact? 请问您想和谁联络? Which kind of room would you prefer? 请问您喜欢哪一种房间? How would you like to settle your bill? 请问您的账单如何处理? How long would you like to stay? 请问您要逗留多久? How many tickets would you like to buy? 请问您要买几张票? 4.在提供建议协助、征求意见时,可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗? Shall I draw you a map? 请问要我为您画一张地图吗? Shall I make the reservation for you? 请问要我为您安排预约吗? (二)招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子,例如: Good morning, sir. Are you checking-out? 早上好,先生,请问您要退房吗? Good afternoon, sir. Welcome to LI JIA Hotel. 中午好,先生,欢迎光临丽嘉酒店 Good evening, Ms. May I help you? 晚上好,小姐,请问我能为您服务吗? 后面也可以接上自己酒店名称、部门名称,如: Good morning, sir. This is the Front Desk. May I help you? 早上好,先生 。
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