1. 在6pm上下单后怎样写退款邮件 电话或者邮件【E-mail: [email protected] ,(从国内拨打)电话:0018886762660)】一般需要你注明自己的账户信息,所以拨打电话前,请抄好你注册账户是的相关信息,以备客服验证身份 。包括:用户名、收货地址(如果是寄到转运公司,写转运公司地址)、账单地址、联系电话、邮政编码、EMAIL……总之点击网页右上角的MY ACCOUNT 抄下来 。
在电话邮件确认身份以后,如果符合取消订单资格,客服会给你取消,如果不行,就只能通过退货来处理 。
通常情况的退货方式是:
1.拒收包裹(需要转运公司配合),免费 。
2.包裹签收后可以寄回,运费自理(同时转运公司也会收退货服务费,一般4刀) 。
6PM客服上班时间:6:00am – 8:00pm PST,注: PST美国太平洋时间,是美国西部城市通用的标准,比美国西部时间晚3个小时,比北京时间晚16个小时 。电话沟通客服需要注意 。
2. 麻烦写一封英文退款邮件 dear paula's choice,
i bought some cosmetics on your website last month and have just received it. it looks great when i browsing your website, however, after i used it, i find it's not suitable for me.
i find the densities of salicylic acid and tartaric acid are too high for me. my skin used to be oily, now my face is full of blood streak and hurts a lot. my face looks very pale now and there are three big lymphonodi behind my ears. i think i'm very sensitive to your product.
i had two orders from your website, which are: order #1744659 and order #1741133. as i'm an international customer, considering the high cost of returning the product and all kinds of inconvenience, i only want part of my money back, hopefully, 50%.
i treasured your products and the reputation of paula's choice a lot. i also believe you are a great website which provide the best service for customers. however, i'm just unlucky to buy the ones that not work for me. i sincerely need your help to return the ones i bought.
thanks a lot.
best regards,
【退款邮件怎么写】***
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